Overview
At Hope’s Books, we want you to be happy with your order. If something is not right, please contact us and we will do our best to help.
Changing your mind
If you buy from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To tell us you wish to cancel, please email:
Please include your name, order number and the item or items you wish to return.
After notifying us that you wish to cancel, please return the goods within 14 days.
You may inspect the goods as you reasonably would in a shop. You are responsible for taking reasonable care of them while they are in your possession. If the value of the goods is reduced because they have been handled more than necessary to establish their nature, characteristics and condition, we may make an appropriate deduction from the refund.
Unless the goods are faulty, damaged or incorrect, you will normally be responsible for the cost of returning them.
Refunds
Once we have received your returned goods, or you provide evidence that you have sent them back, we will process any refund due to you without undue delay and within 14 days.
Refunds will normally be made to the original payment method.
Where an entire order is cancelled under your statutory cancellation rights, we will also refund the standard delivery charge paid for that order. If you chose a more expensive delivery option, we are not required to refund the additional cost above our standard delivery charge.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty, misprinted or is not the item you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the problem.
We will arrange an appropriate remedy, which may include a replacement or refund.
Nothing in this policy affects your statutory rights under UK consumer law. Goods must be as described, of satisfactory quality and fit for purpose.
Print-on-demand products
Many Hope’s Books products are printed especially after an order is placed.
Being printed on demand does not by itself remove your normal cancellation rights.
However, goods that are genuinely personalised or made to your individual specifications may not be eligible for cancellation simply because you have changed your mind. This does not affect your rights if the item is faulty, damaged or incorrect.
Books
Books may be returned under the same cancellation rules described above, provided they have not been damaged or handled more than would reasonably be necessary to inspect them.
Returns address
Please contact us before returning anything.
Email:
We will provide the appropriate return instructions and address for your order. Please do not return an item directly to our printer or fulfilment partner unless we have asked you to do so.
Contact us
For questions about refunds, returns, damaged goods or cancellations, please contact:
For general enquiries: